One morning you leave the house and realize that you haven't taken your wallet but you have your cell phone and credit card in your pocket.
Would you still be able to carry out normal daily activities such as buying the newspaper, having breakfast at the bar and going to lunch with colleagues?
If you lived in Sweden, Finland or Holland you wouldn't have any problems, in fact you would most likely find a sign attached to the shop windows of those countries saying "cash is not accepted".
Yes, because unlike what happens in Italy, in those countries traders but above all central banks have understood that managing cash is much more expensive than the commissions applied by credit cards.
The pandemic has also greatly accelerated the transition to cashless and contactless payments in Italy; just think that more than 60% of Italians prefer them instead of cash and that alternative payments such as ONEY's "buy now pay later" have now become commonly used, which allow payment in 3 or 4 installments quickly and securely .
Why did I make this brief introduction? To make you understand that even the world of travel agencies must evolve towards digital payments otherwise we risk extinction.
By now almost all Tour Operators have created or will soon create e-commerce sites for the sale of their packages, providing customers with a 24/7 service.
If we want to attract customers, in addition to our valuable consultancy, we must make available to them the payment tools that they are used to using normally, otherwise their purchasing experience will be negative and we will soon lose them.
For this reason, FTO Italia has created, in collaboration with NEXI - the main European partner for digital payments - the #pagosenzapensieriviaggi system which will help agencies to be increasingly competitive on the market and protected from any scams or disputes.

RICCARDO GABRIELE RICCI
Sales Manager for Business Travel at Alma Travel